This Privacy Policy explains how q5det collects, uses, stores, shares, and protects your personal data when you register and use the q5det platform. q5det is committed to handling your personal information responsibly, transparently, and in accordance with its international gaming licence obligations. Please read this Policy carefully before creating a q5det account.
This Privacy Policy (hereinafter referred to as the "Policy") is issued by q5det (hereinafter referred to as "q5det," "the Company," "we," "us," or "our") and applies to all personal data collected from individuals (hereinafter referred to as "you," "the Player," or "the Data Subject") who register an account with, access, or otherwise interact with the q5det platform at q5det.net and its associated services.
q5det takes the privacy and security of your personal data seriously. As an internationally licensed gaming operator, q5det is subject to data protection obligations under its licensing jurisdiction, and this Policy reflects those obligations. By registering a q5det account or using any part of the q5det platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with the q5det Terms & Conditions, which are incorporated by reference and govern your overall relationship with q5det.
q5det acts as the data controller in respect of personal data collected from registered players and platform users. As data controller, q5det determines the purposes for which and the means by which personal data is processed.
For all data protection enquiries, subject access requests, or complaints relating to q5det's handling of your personal data, please contact q5det using the contact details provided in Section 16 of this Policy. q5det will respond to all data subject requests within the timeframes required under applicable data protection obligations.
q5det collects the following categories of personal data from registered players and platform users. The specific data collected from you will depend on the nature of your interaction with the q5det platform and the features and services you use.
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, nationality, photograph (where KYC requires document submission) | Registration; KYC verification |
| Contact Data | Pakistani mobile number, email address (if provided), residential address | Registration; account updates |
| Account Data | Username, account ID, account creation date, account status, login history, session timestamps | Registration; ongoing platform use |
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Payment Method Data | JazzCash or EasyPaisa mobile wallet number; bank account details (bank name, account number, account title) for HBL, UBL, Meezan Bank, or Bank Alfalah transfers | Deposit / withdrawal submission |
| Transaction History | Deposit amounts, withdrawal amounts, dates and times, payment method used, transaction reference numbers, PKR amounts | Each deposit or withdrawal transaction |
| Balance Data | Real-money balance, bonus balance, wagering progress | Ongoing account activity |
q5det records a detailed log of your gaming activity on the platform. This includes all sports bets placed (event, market, selection, stake, odds, settlement outcome), all casino game sessions (game title, provider, stake per round, outcome, session duration), all fishing game sessions, and all bonus wagering activity. This data is used for account management, dispute resolution, responsible gaming monitoring, regulatory reporting, and fraud prevention purposes.
Where you contact q5det's customer support team via live chat, email, or any other communication channel, q5det retains a record of the communication, including its content and metadata (date, time, channel used). This data is used to resolve your query, maintain quality standards, and fulfil q5det's regulatory record-keeping obligations.
q5det collects personal data through the following means:
q5det uses the personal data it collects for the following purposes:
q5det processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
q5det does not sell, rent, or trade your personal data to any third party for commercial purposes. q5det may share your personal data with the following categories of recipients where necessary and on a strictly need-to-know basis:
q5det retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements imposed by q5det's international gaming licence.
As a general principle:
Upon the expiry of the applicable retention period, q5det will securely delete or anonymise your personal data in accordance with its data disposal procedures.
q5det implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:
Notwithstanding these measures, no system of data security is entirely without risk. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, q5det will notify you and any applicable regulatory authority in accordance with its notification obligations under the applicable legal framework.
q5det uses cookies and similar tracking technologies on the q5det platform. Cookies are small text files placed on your device by the q5det website when you access it. They serve several functional and analytical purposes on the q5det platform.
You may manage non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete, or control cookies via the browser's privacy or security settings. Please note that disabling certain cookies may affect the functionality and performance of the q5det platform. Strictly necessary cookies cannot be disabled via browser settings without impairing your ability to access q5det account features.
With your consent (provided at the time of account registration or updated subsequently via your q5det account settings), q5det may send you marketing communications about promotions, bonuses, new game launches, PSL and cricket betting offers, and other platform updates via your registered mobile number or email address.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent for marketing communications does not affect your ability to receive service communications from q5det, such as account verification messages, withdrawal confirmation notifications, responsible gaming alerts, and security notifications. These service communications are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.
The q5det platform is strictly intended for use by adults aged 21 years and older. q5det does not knowingly collect personal data from individuals under the age of 21. The q5det registration process includes age verification steps designed to prevent account creation by underage individuals.
In the event that q5det becomes aware that personal data has been collected from an individual who was under 21 years of age at the time of collection, q5det will take immediate steps to suspend the relevant account and delete or anonymise the personal data associated with that account, except where retention is required by law or regulatory obligation.
If you are aware that a minor may have registered or attempted to register a q5det account, please contact q5det immediately at [email protected].
As a data subject, you have the following rights in respect of your personal data held by q5det. q5det will respond to all valid rights requests within a reasonable timeframe and in accordance with applicable data protection obligations.
You have the right to request a copy of the personal data q5det holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed.
You have the right to request correction of any inaccurate personal data q5det holds about you. Where appropriate, you may update certain account information directly through your q5det account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to q5det's overriding legal and regulatory retention obligations, including those imposed by its gaming licence.
You have the right to request that q5det restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where the processing is unlawful but you prefer restriction over erasure.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that q5det provide your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
You have the right to object to processing of your personal data that is based on q5det's legitimate interests, including profiling for marketing purposes. You may opt out of direct marketing at any time via your account settings or by contacting support.
Where q5det makes decisions about your account solely through automated means that produce significant effects — such as automated fraud detection — you have the right to request human review of that decision and to contest the outcome.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing, update your preferences in your q5det account dashboard.
In connection with the operation of the q5det platform, your personal data may be transferred to and processed in jurisdictions outside Pakistan. Such transfers may occur, for example, in connection with live casino game streaming infrastructure, certified game provider servers, or KYC verification service providers.
Where personal data is transferred internationally, q5det takes appropriate measures to ensure that such transfers are subject to adequate data protection safeguards. These measures may include contractual data processing agreements incorporating standard data protection clauses, transfer to recipients in jurisdictions that provide an adequate level of data protection as determined by the relevant competent authority, or other legally recognised transfer mechanisms.
By using the q5det platform and providing your personal data, you acknowledge that your data may be transferred to, stored in, and processed in jurisdictions outside Pakistan, subject to the protections described in this Policy.
q5det reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or platform functionality. Where amendments are material, q5det will provide reasonable advance notice by publishing the updated Policy on the q5det website and, where practicable, by notifying registered account holders via their registered contact details.
The "Last Updated" date at the top of this Policy reflects the date on which the current version became effective. Your continued use of the q5det platform following the publication of an updated Policy constitutes your acceptance of the amended terms. If you do not agree with any amendment, you should stop using the platform and request voluntary account closure as described in the q5det Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 13, or wish to raise a complaint about q5det's handling of your personal data, please contact q5det using the following details:
q5det is committed to resolving all privacy-related queries and complaints promptly and fairly. If you remain dissatisfied following q5det's response to your complaint, you may have the right to escalate your complaint to the competent data protection supervisory authority in q5det's licensing jurisdiction.
A plain-language summary of the core data protection principles that guide q5det's handling of your personal information.
Every connection between your device and q5det's servers — including your q5det Login session, cashier transactions, and account management — is protected by 256-bit SSL/TLS encryption. Your data is secured in transit at all times on the q5det platform.
q5det does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is limited strictly to payment processors, KYC providers, and regulatory authorities — and only where necessary for platform operation and compliance.
q5det respects your right to access, correct, delete, and port your personal data. You can update your marketing preferences and responsible gaming settings directly from your account dashboard at any time. Formal data requests are handled within 30 days.
q5det operates under an international gaming licence that imposes strict data protection obligations. Our privacy practices are not merely best-effort — they are a condition of our continued authorisation to operate as a regulated gaming platform serving players across Pakistan.
q5det does not retain your personal data indefinitely. Account and financial records are held for a minimum of five years following account closure as required by our licensing obligations, after which data is securely deleted or anonymised in line with our disposal procedures.
Your gaming activity data is actively monitored to support responsible gaming outcomes. Self-excluded players are automatically removed from marketing lists. q5det uses your data to protect you — not just to serve commercial interests — in line with our 21+ platform obligations.
Bet and play with confidence on Pakistan's internationally licensed gaming platform — where your data, funds, and identity are secured at every step.
Players must be 21 years of age or older. Gambling involves financial risk. Please play responsibly within your means.